Exit overloaded hotlines and forms to post, now it’s on Twitter that you have to manage your after-sales service. In recent years, more and more companies have adopted the network to deploy a new generation customer service: a more modern customer relationship, and a spirit that gives the company a more attractive appearance and attentive to its customers. Back on this change in after-sales service.
Why Is Twitter the Right Platform?
Twitter is the second most used social network in France, and its members include influencers, bloggers, and more generally connected people who have real power over a brand’s e-reputation. Using Twitter for its after-sales service thus makes it possible both to avoid excesses Canada WhatsApp Number List and transform a failed action into real bad buzz, but also, on the contrary, to maximize positive feedback and benefit from beneficial word-of-mouth! Twitter allows a company to provide quality assistance, by being reactive and present with its consumers.
How to make after-sales service on Twitter a lever for your
More and more users are turning to twitter to share their feedback. And although this practice is still not very widespread. There are some best practices to quickly become an expert who listens and is recognized by its consumers as phone. Fast and efficient pay service. A quick and effective tweet can prove to be a definite competitive advantage.Customers being more inclined to spend afterward. Just as much as a long wait and a response that never arrives can be fatal. Even without directly proposing a solution. It is important to respond quickly – during the day – to avoid bad reactions. Because 81% of internet users would not recommend a brand after .A bad after-sales service experience! However vehement the comments left. Tact and politeness are essential qualities for any community manager. Marks of respect that are just as much more mandatory if we want to avoid “bad buzz” at all costs.